A CNN subscriber is complaining about the news channel’s inability to handle stories that have become too personal.
The network has had trouble with the news cycle and is struggling to find newsworthy stories, said Jennifer Poynten, a spokeswoman for CNN parent company Time Warner, who spoke on condition of anonymity because she was not authorized to speak to the media.
She said CNN was having trouble finding stories that were compelling enough to air.
CNN is struggling with a backlog of stories, which is putting pressure on its news department, Poyndensaid.
“The backlog has led to a lot of frustration,” she said.
CNN has had to scramble to find stories that fit its news and current events priorities.
CNN’s coverage of the 2016 presidential election was “disruptive, frustrating, and frustrating,” Poynton told CNN’s Erin Burnett on Tuesday.
“We’re trying to figure out where to start.”
A CNN spokesman said the network was working to correct the problems.
“CNN’s newsroom has been working to make changes to the newsroom to ensure it is more productive and effective, and has put in place a number of actions to improve its newsroom,” a Time Warner spokesman said in an email.
The CNN spokeswoman said the company was “making progress on some of the challenges” identified in the letter.
CNN declined to comment.
CNN lost about 8 million subscribers in the fourth quarter of 2016, CNNMoney reported.
It is a decline of about 30% from the same quarter last year.
CNN will need to boost its viewership if it is to remain competitive in the crowded news business.